SUMMARY
The Lead Analyst, Operations-Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi Electronic Health Records and eMAR modules. The ideal candidate possesses the ability to work cross-functionally to streamline processes related to electronic health record management and improve operational efficiencies. The Analyst, Operations-Business Applications (Yardi Electronic Health Records) will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.
KEY RESPONSIBILITIES
* Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives.
* Provides expertise in designing and optimizing workflows related to electronic health records (EHR).
* Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums.
* Provides ongoing support addressing issues, and continuously optimizing workflows.
* Collaborates with internal support teams to resolve challenges.
* Conducts routine audits to ensure users are provisioned in alignment with Welltower’s segregation of duties and audit compliance.
* Implements quality assurance processes.
* Establishes best practices and ensures solution delivery adheres to defined standards.
* Develops regular and thorough status communications for senior leadership and stakeholders.
* Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions.
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
* Ability to manage portfolios of work.
* Solid understanding of project management and agile practices, with the ability to teach and coach others.
* Keen ability to engage and lead teams.
* Strong interpersonal, conflict management, and communications skills.
* Effective documentation and reporting skills.
Experience:
* 7+ years of experience working with Yardi EHR, eMAR, and associated modules, strongly preferred.
* 3+ years of experience in technical troubleshooting.
* Knowledge of healthcare regulations and compliance requirements.
* Familiarity with ICD-10 coding terminology.
* Familiarity with medical terminology.
* Familiarity with clinical workflow processes and EHR best practices.
* Medical billing experience is helpful.
Education:
* Bachelor’s degree in healthcare administration, nursing, or a related field.
* Agile, Six Sigma, or PMP certification strongly preferred.
WHAT WE OFFER
* Flexible schedule: Monday-Thursday in office, Fridays optional to work remote.
* Competitive Base Salary + Annual Bonus.
* Generous Paid Time Off and Holidays.
* Pension Scheme + Profit Sharing Program.
* Tuition Assistance Program.
* Employee Stock Purchase Program – purchase shares at a 15% discount.
* Comprehensive and progressive Medical/Dental/Vision options.
* And much more!
ABOUT WELLTOWER
Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers, and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ("REIT"), owns interests in properties concentrated in major, high-growth markets in the United States, Canada, and the United Kingdom, consisting of seniors housing, post-acute communities
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