Main area: Administration
Grade Band: 3
Contract: Permanent
Working hours: 09:00 - 17:00
Part time: 30 hours per week (9:00 - 17:00)
Job ref: 350-MHC6993730
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Warrington Recovery Team, Wakefield House
Town: Warrington, Cheshire
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 02/03/2025 23:59
Interview date: 13/03/2025
Team Administrator
Band 3
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities. We are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. We also welcome applications from reservists and ex-armed forces personnel.
Job overview
This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Team Secretary with Warrington Routine Recovery Team.
This role will provide full administrative support to our community mental health team based within Wakefield House. This service provides care and support for service users with severe and enduring mental health issues as well as those with less severe illness who have not responded to provided interventions in primary care services.
We are looking for a person who is innovative, transformational, and able to prioritise their workload due to the role developing and being fast-paced.
The post holder will have excellent communication and organisational skills. The ideal candidate will be able to juggle their workload to support the changing priorities of the team.
Main duties of the job
* Daily retrieval of referrals received, opening, and uploading to Rio.
* Attending daily MDT meeting with clinical team to review referrals, recording of minutes and action plan.
* Booking of appointments and diary management for Clinical team.
* Sending appointment letters in a timely manner.
* Sending text messages for upcoming appointments.
* Telephone calls to and from service users, stakeholders, and outside agencies.
* Close liaison with Warrington GP Surgeries.
* Close working relationship with various internal teams and any other outside agencies.
* Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
* Daily maintenance of email inbox.
* Attendance at weekly meetings with Talking Matters to record discussions regarding referrals to each other's team.
* Attending evening safety huddle meetings every other week to record minutes and disseminate to the team.
* Responding in a timely manner to requests from Clinical Leads, Operations Manager and Operations Director.
* Supporting Office Manager with required information in relation to the referrals received.
* Attending any ad-hoc meetings in relation to the team.
Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department, and it is essential that you are able to work on your own initiative.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Person specification
Qualifications
* RSA II or equivalent
* Knowledge and experience of Microsoft Office products
* ECDL
Experience
* Experience of working as a medical secretary
* Experience of information systems
* Experience/knowledge of people experiencing mental health issues
* Experience of working in a healthcare setting
Knowledge and Skills
* Excellent communication skills both verbal and non-verbal
* Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
* Excellent organisational skills
* Knowledge of medical terminology
* Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
* Ability to maintain confidentiality
Personal Attributes
* Flexible working approach
* Self-motivated
* Professional attitude
* Ability to adhere to strict deadlines
* Possess a caring, compassionate, and empathic attitude
* Able to meet the Trust’s professional standards e.g. dress code, customer care
* Ability/willingness to undergo further training as necessary
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change-oriented
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
Should you require a reasonable adjustment to our recruitment process, please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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