Job Description - Senior Associate - Digital Product Operations (24021423)
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How you will make an impact in this role?
* Empowers product teams through the introduction, management, and administration of efficient tools and processes that support Legal Entity initiatives.
* Designs and establishes business processes to enable product success.
* Creates and maintains documentation and supporting material to ensure the efficient operations of the product teams.
* Maintains unified product domain backlogs and roadmaps and tracks initiatives across Product teams to meet timelines and identify risks and dependencies.
* Leads the product governance process to ensure products meet the needs of all relevant stakeholders.
* May manage audit, compliance, data security and privacy, public relations and other governance activities for product teams.
Key Responsibilities
* Champion efforts to build and implement process improvement, develop toolkits/resources, and reengineer activities across Product teams to help increase agility and speed to market.
* Assisting in end-to-end internal management for the launch of new products, features/functionality, and various membership pilots/experiences.
* Conducts analyses and reporting in support of effective operations of and planning activities for digital product management and/or special projects/initiatives.
* Proposes initial design or improvement of business processes to support Legal Entity initiatives.
* Independently applies established processes and precedents to capture, coordinate and review operational data/metrics, analyzes and synthesizes the data and compiles it into reports or presentations.
* Experience in Operational Excellence, Compliance, Operational Risk & Legal Entity, ideally in more than one of these disciplines.
* Experience in business process improvement, control design and development of control and process testing.
* Knowledge of issuer products and processes.
* Demonstrated ability to partner with a broad network of colleagues to drive effective issue identification and resolution across the three lines of defense.
* Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
* Strong communicator, with experience of engaging with senior management.
* Desire to learn and continuously searching to understand industry best practices and find creative solutions.
* Ability to thrive in a fast paced and fluid business environment.
Skills
* Agile Methodologies
* Business Process Improvement
* Communication Management
* Product Roadmapping
* Project / Program Management
* Stakeholder Management
Minimum Qualifications
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Primary Location
United Kingdom-West Sussex-Burgess Hill
Schedule
Full-time
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com. Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.
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