Job Description The Scheduler is expected to perform a variety of duties in the coordination of scheduling services for Clients and Care Professionals schedules. The Scheduler is expected to assist and support other staff members in order to provide the highest quality service to Clients and Care Professionals. Trainees will be considered Primary • Answer each incoming call in a friendly, professional and knowledgeable manner • Develop and maintain relationships with both Clients and Care Professionals by regular contact • Coordinate Care Professionals schedules on a daily basis • Coordinate and maintain monthly Client schedules in Home Instead Software • Identify and report to Senior Scheduler • Take Care Professionals hours from timesheets and enter into Home Instead Software • Enter and maintain accurate Client and Care Professionals records in Home Instead Software • Process and mail client timesheets • Provide up to date hand over for out of hours cover • Participate in out of hours on-call management • Remain calm in stressful situations Secondary • Field employment enquires from prospective Care Professionals and arrange for application process as needed and any client enquiries that may come through. • Full or Part time hours will be considered for this role. • Salary starting from £23,000 (dependent on previous experience, pro rata and increased upon satisfactory probation period)