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Job Title: Head of Centre Property Management
Location: Crowthorne House, Wokingham
Brand: Romans
Salary: up to £48,880 OTE inclusive of commission
Hours: Monday - Friday - 8:30am - 5pm
Job Summary and Key Responsibilities:
Reporting to the Regional Manager/Director, Romans are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Wokingham. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio and working with the Regional to support strategic objectives.
Key Responsibilities:
* Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity and output.
* Conducting Morning Meetings.
* Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
* Providing support and guidance with the implementation of new legislation.
* Help investigate customer complaints and propose/undertake appropriate response.
* Help to co-ordinate and where possible provide training.
* Support the Property Management department through guidance and mentoring to achieve strategic objectives.
* Support audits of property management departments in conjunction with branch audits.
* Ensuring that property management best practices are shared.
* Checking Gas Daily to ensure process has been adhered to, having relevant conversations.
* Monitoring teams overdue workflows, having relevant conversations.
* Monitor the churn report, having relevant conversations.
* Identify possible opportunities to enhance the level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
* Working on group projects or initiatives along with the RPM to ensure successful implementation.
* Direct line management responsibility in relation to Property Management Team Leaders.
* Responsibility to enforce strategic objectives.
* Conducting Interviews.
* Ensuring adequate cover in the department when it comes to holidays and days off.
* Monitor workload of Team Leader and Property Managers, being aware of any issues that may affect staff morale.
* To be the point of contact for the lettings/Branch managers to resolve issues with the property management team.
* To be a point of contact for out of hours emergencies and to act in accordance with best judgement.
What Are We Looking For:
* Excellent communication, written and verbal.
* Professional telephone manner.
* Organisational skills, time management and attention to detail.
* Experience leading a team.
* Proven history working within the Property Industry.
* Up to date knowledge of legislation.
* Full UK Driving License Required.
What We Can Offer You:
* Proven track record for career growth and advancement within the company.
* Market leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous Holiday allowance, increasing by 1 day per year based on service.
* Excellent Parental leave and newly introduced Fertility policy.
* Staff discounts.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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