The Newcastle upon Tyne Hospitals NHS Foundation Trust
An exciting opportunity has arisen for an enthusiastic and motivated member of staff to join the Main Reception team at the Newcastle upon Tyne Hospitals NHS Foundation Trust.
Main Reception areas provide a 24/7 service throughout the main hospital sites. The department is looking for reliable and highly organised individuals who have excellent communication skills.
* 37 hours 30 minutes/week
Flexible working pattern: Consisting of a minimum of 3 night shifts and 1 weekend day shift a week - shift pattern to be released 2 weeks in advance but subject to changes. Night shifts are required for any day working 9.30pm to 8am with a 30 min break and weekend day shift is required for either a Saturday or a Sunday working 8am to 4.30pm with a 1 hour break.
Main duties of the job
* The Main Reception Department at the Newcastle Upon Tyne Hospitals NHS Trust is looking for a part-time Main Reception Enquiry Clerk to work as part of their busy team on the Main Reception desks.
* We are looking for organised, efficient and progressive individuals who have previous customer care/receptionist experience and are able to demonstrate good communication and interpersonal skills.
* The successful applicant will form part of the busy team on the Main Reception desks, providing an excellent front of house service to patients, visitors, and staff.
* Main duties include dealing with queries and directing patients, visitors, and staff, working on the call queue for inpatient queries and taxi bookings, and the handling of keys.
Job responsibilities
* To ensure the provision of an efficient and effective Main Reception Service giving a high level of service to all users.
Person Specification
Knowledge
* Good background knowledge of hospital layout and personnel gained via induction and on-the-job training.
* Understanding of confidentiality issues.
* Awareness of Health and Safety requirements.
SKILLS
* Good organisational skills
* Good customer care skills
* Listening and understanding skills.
EXPERIENCE
* Previous NHS experience
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
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