Job Title: Customer Service Advisor
Location: Wolverhampton - Marstons House
Permanent – Full Time
Competitive Salary with extensive benefits: product allowance, bonus scheme, access to 24/7 GP services, company pension contribution, generous holiday (inc bank holidays) & access to a range of high street discounts
We are now recruiting for a Customer Service Advisor to join us. Reporting to the Customer Service Team Leader, this role will manage customer contact for both sales and support, ensuring that we are always championing our vision of ‘Our Customer, Our Knowledge and Our People’.
Key Accountabilities:
1. Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner.
2. Communicate with customers through inbound/outbound calls, chats, and emails.
3. Follow company procedure on customer responses.
4. Promote online digital applications to customers.
5. Manage multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals.
Experience and Key Attributes:
1. Recent call centre experience or customer facing environment would be desirable but not essential.
2. Self-starter who can hit the ground running.
3. Ability to work well within a team, while also managing own time and workload.
4. Able to quickly identify problems, think flexibly, and resolve issues.
5. Strong communication skills with a sympathetic telephone manner.
6. Passionate about providing high quality customer-focused services.
7. Excellent administration, IT, and organisational skills with good experience of using MS Office software.
Apply today and a member of the recruitment team will be in touch!
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