Candidates should have: Good understanding and empathy towards patients. Experience of using own initiative. Practical experience of using computers. Ability to perform under pressure. Ability to be proactive. A team worker, friendly and approachable. Ability to act with the utmost of confidentiality and sensitivity. Able and willing to provide cover for sickness and holidays with the team. Excellent communication skills, both face to face and on the phone. I.T and keyboard skills. Ability to handle situations of potential conflict. Problems solving. Interpersonal skills. Willingness to embrace change. Willingness to develop and learn new skills. Job Description Welcome patients attending for appointments and any other visitors to the practice, ensuring a professional and efficient reception service is provided and respecting patient confidentiality at all times. Manage face to face contacts with patients effectively signposting patients to the appropriate healthcare professional, administrator, secretary or external agency depending on the presenting request. Answer incoming phone calls, dealing with the callers requests, signposting them appropriately to a member of our healthcare team or other agencies and administration duties. Initiating contact with, and responding to, requests from patients, other members of the practice team and other healthcare professionals.