Service: Customer Support Services - ICT
Closing Date: Friday 21st March
Argyll and Bute Council’s ICT Department are seeking an Engineer within the ICT Desktop Team. This is a permanent full time post, working 35 hours per week and is based in Kilmory, Lochgilphead. This is an exciting role working with a dynamic team which has a strong focus on customer service.
About the role - You will be responsible for providing hardware and software support including first and second-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.
You must have up to date experience and strong skills centring on Microsoft operating systems, desktop applications and Microsoft environment. Ideally, you will have experience in scripting and remote support along with excellent customer service experience and overall strengths in technical, troubleshooting and communication skills.
About you - You will have a minimum qualification at HNC level in an IT discipline along with at least 2 years experience of working in a similar role.
You should take note of the requirements specified in the Job Description and Person Specification and include all necessary information when applying.
About Argyll and Bute Council - Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.
About the benefits you’ll receive - Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.
About the things that matter - We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.
Learn more here The post-holder will be expected to travel efficiently and effectively between various work locations within Argyll and Bute and beyond to meet the operational requirements of the Service.
To apply for this vacancy, please click on the Apply Now button at the top of this page.