Applications Technical Manager/Lead Integration Architect
St George's University Hospitals NHS Foundation Trust
The Applications and Clinical Systems Team: The key system within the Trust for its electronic patient record is provided by Oracle Cerner, and within the Trust, the Cerner Millennium implementation is called iClip. The department also supports other clinical applications and systems within its remit.
The role of the team is to build and support applications and clinical systems for the Trust, through the provision of a customer-focused collaborative, responsive and clinically safe applications.
The post holder will manage the Integration Engineers, Technical Analysts and Senior Technical Analysts, Testing Team, and Trainees.
As a senior member of the Applications & Clinical Systems team, the post holder will be responsible for the provision of the technical function for the Applications service for applications that are within scope for the IDT department, and have the role of Lead Integration Architect: Integration, Integration architecture (including Cerner Integration Architecture), linking in with devices, iClip domain management, testing management.
Main duties of the job
* You will lead a team that includes:
o the Integration leads and engineers, senior technical analysts, technical analysts and trainees
o the Testing team that manages the testing of applications and quality assurance
* You will deputise for the Head of Clinical Applications Systems as needed.
* You will recruit and manage staff within the Applications Technical section of the Clinical Applications & Systems team.
* You will ensure a proactive, timely and customer-focused service to manage and respond to requests for technical support, interfaces, integration solutions, testing; iClip domain management.
* You will proactively manage the domain for iClip (Cerner Millennium), keeping the domain plan updated.
* You will liaise with suppliers for technical management of the applications within the remit of the IDT department, assisting with procurement, contract management, managing timely responses, technical architecture and solution development for the applications within the remit.
* You will contribute to and support the development of an application design methodology and capability within the team, including requirements management, design, build, deploy, optimise and support, undertaking monitored support processes, with incident and problem management.
* You will participate in the IDT On-Call Rota as needed and appropriate.
About us
To Deliver Outstanding Care, Every Time
St George's University Hospital NHS Foundation Trust (SGUH) has a vision to be a thriving hospital at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
We expect all our staff to share the values that are important to the Trust and behave in a way that reflects these.
The Informatics Digital & Technology (IDT) department manages the Trust's IDT systems, infrastructure and support services enabling the electronic filing, printing and sharing of both clinical and non-clinical information. It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance.
We work to identify opportunities to streamline business processes and to enable data sharing and collaboration (internally and externally) by use, or replacement, of technology. In addition, IDT should provide tools to enable business units to achieve their goals, resulting in improved quality of care to patients.
Job responsibilities
* You will apply your technical applications knowledge and experience to proactively manage the technical underpinning of applications within the remit of the IDT department and the team that manages and supports this with you, including requests for support, change and project work, Cerner Integration Architecture, 724 devices, Trust Integration Architecture, information and advice on the application domains, architecture and design, support, national and local standards and link into devices, infrastructure (from the applications perspective, but not the hardware itself).
* You will develop and maintain your own analytical skills employing these to aid Trust decision making processes.
* You will use your management skills to ensure your team works efficiently and cooperatively to meet customers' information needs through the provision of regular reports, updates on the department incident and change management system, advice and ad hoc analyses.
* You will act as an applications ambassador for the department in Trust meetings and discussions, including with external bodies (e.g. partnering organisations, central NHS bodies, auditors, suppliers).
* You will manage your teams to develop a close understanding of the requirements for stakeholders and adopt a pro-active approach to problem solving and anticipating and evaluating needs. You will build strong working relations with stakeholders, other teams and suppliers.
Person Specification
Qualifications
* Masters, MBA in a numerate or management specialism or equivalent experience
* Qualifications and training and/or equivalent experience in managing staff, evidence of senior experience in the NHS or private sector
* Cerner training (ideally to include Cerner Integration Architecture)
* ITIL qualifications to Foundation level
Experience
* At least 8 years post degree experience in EPRs in management of technical areas of applications working in the Acute NHS sector, interfaces, testing, incident management, analysis, solution architecture provision
* Management of suppliers and relationships for technical development
* Significant direct staff management experience of technical staff, including conflict management and soft skills
* Experience in communicating complex issues to a wide audience
* Strong experience in building and maintaining working relationships at a senior level
* Experience of managing the technical architecture of Cerner and other applications including HL7 interfaces to acute applications and systems and integration engines
* NHS Data Model, SQL and any other development languages; scripting skills, database skills
* Experience of having BAU responsibility for multiple interfaces with clinical safety considerations
* Experienced in use of Microsoft suite (MS PowerPoint, Visio, MS Teams etc)
Skills
* Quick to learn, especially technical skills and aptitude
* Good understanding of the clinical workflow, systems and information within the system links to the use within clinical care
* Strong Excel and MS Word skills
* Strong written and verbal communication skills
* Ability to diagnose complex problems, situations and or information and make informed judgement to formulate solutions and recommend/decide on best course of action
* Ability to think strategically whilst leading a team to deliver technical development and manage technical BAU across several complex initiatives with numerous interdependencies.
* Good management skills and evidence of soft skills. Conflict management skills
* Technical Management skills, with the ability to plan strategically and manage demand and capacity for both strategic and BAU, while ensuring that applications are safe and well managed for the Trust
* Proven ability to write technical specifications
* Strong leadership qualities and/or associated leadership qualifications
* Strong digital technical experience and knowledge
* Strong analytical skills
Knowledge
* The ability to translate patient journey requirements into technical requirements and vice versa
* Knowledge of Cerner and other application systems for all Acute workflows
* Self-motivated with love of problem solving
* Good manager of staff, team player, collaborative style of working, can manage conflicts
* Logical & analytical approach; efficient. Attention to detail and structured approach to working
Other
* Strong ability to cope well under pressure
* Models Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
St George's University Hospitals NHS Foundation Trust
Head of Applications and Clinical Systems
£70,387 to £80,465 a year pro rata inclusive of HCAS (Inner)
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