Resort General Manager
Champneys Tring
Contract: Full Time
Salary: £50,000 - £55,000 DOE
The purpose of this role is to take responsibility for all aspects of the resort, including the day to day management of the resort, the team and most importantly Guest Relations. Ensuring a consistent approach from the duty managers, including remedying and communicating all feedback positive and negative. A hands-on approach with all aspects of the resort, being in the right place at the right time to facilitate the needs of the business.
Some responsibilities include
* Lead, support and manage your HODs ensuring they are fully aware of the business needs and are driven to achieve and work to the highest of standards.
* You will be responsible for conducting robust and transparent agendas for regular communications with your teams, these will allow for open and honest conversation ensuring all matters are discussed and all relevant parties are aware of successes and challenges. You will ensure they are frequent and aims, objectives and action points are made clear and also ensure checks backs are scheduled and actioned.
* As a key member of the team you will provide insightful information that will support your General Manager.
* You will have a confident approach when communicating future initiatives / revenue generating ideas whilst remaining true to the Brand.
* You will demonstrate an excellent ability to be proactive, responsive and divisive. You will be inspirational in your approach and always demonstrate leadership qualities inspiring all your colleagues to achieve the best and work to the highest of standards.
* Lead, manage and deliver any projects that are requested by your General Manager.
* Be commercially aware ensuring we remain competitive, forward thinking and cost savvy. You will do this by understanding the markets we operate in, understand current trends, be aware of future trends and provide advice, guidance and support on such to your team.
* You will devise operational plans that enable us to remain current, grow and be leaders in the relevant areas.
* You will be an active and prominent figure within the industry demonstrating your commerciality and experience within your field.
* You will actively and positively manage KPIs.
* You will drive exceptional customer service and ensure plans are created and executed where any shortfalls are identified.
* Working closely with the HR function you will be an advocate for driving our wellness and wellbeing agenda ensuring the employee experience is exceptional and retention and engagement is maximised.
* You will have an excellent grasp on all of your departments and be able to offer support when required.
* You will be responsible for knowing all financial and commercial data on your property and will be on hand to support the General Manger with information they may need.
* You will be the driver of exceptional F&B within all of our outlets and will use the power of the brand to instigate new offerings and developmental programmes emphasising and being true to our wellness and wellbeing core value.
* You will naturally be a brand ambassador and always promote our values through any work that you do.
Benefits
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
* Health, Wellness and Wellbeing incentives
* Champneys experiences (such an overnight stay or an ultimate spa day experience)
* App technology for all our essential forms
* In house social media connecting our Champneys Family
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at any of our Hotels or Resorts
* Complimentary Spa Day on completion of your probationary period
* 50% discount on all Champneys products
* Great discounts on our partner products Elemis and Clarins
* Discounted membership to our exceptional health clubs
* Merlin Entertainments Attraction
* Introduce a friend incentive
* Long Service celebrations
* Free parking
* Professional Uniform