Employer description: Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards in both 2023 and 2024.
Overview:We are currently seeking a Digital Support Apprentice to join our Inverness [IV2 5GH] office.
What you will be doing:
* Using Bighand, you will perform digital dictation and audio typing duties. By the end of your apprenticeship, you will be fully competent in using Bighand
* Become a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to maintain client information which is used collaboratively by partners
* Communicate internally and externally using MS Outlook. You will also manage your diary using this software
* Assist with client and matter opening
* Handle telephone enquiries in a polite and professional manner within the agreed timescales
* Manage the reception on an ad-hoc basis which will require to keep a log of visitors to the firm
You will need the following skills:
1. Excellent I.T. and organisational skills including Outlook, Word, and Excel
2. Excellent communication skills
3. Ability to prioritise and work to deadlines under pressure
4. Abil...