If you’re a hands-on operator who thrives in fast-paced environments, loves working with people, and brings positivity to everything you do, we want to hear from you. At Level Water, we’re a small, gutsy charity with a huge heart and an even bigger mission: changing the lives of children with disabilities through swimming. We believe in doing things differently—bringing Joy, being Bold, staying Driven, and always keeping it Personal. We’re a team that thrives on thoughtful conversations, big ideas, and the kind of energy that makes great things happen. The Role As Event Operations Assistant, you’ll work closely with our Event Manager and Head of Operations to deliver unforgettable open water swimming events across the UK. This is a hands-on role requiring excellent organisation, attention to detail, and a passion for working with people and communities. You’ll be at the heart of event logistics, ensuring our events run seamlessly, while also supporting our swimmers and community behind the scenes. Event delivery can be challenging —even with the best planning, things might go wrong (bad weather, broken-down buses, etc.). Staying calm, resourceful, and positive in these moments is crucial to maintaining the incredible atmosphere we create for our swimmers. Swimmer Support & Community Engagement Be the first point of contact for swimmer emails, answering questions about our in-house events. Keep the event inbox well-organised and ensure swimmers receive timely, friendly responses. Monitor and respond to messages/comments on our social media platforms (mainly Facebook and Instagram). Help build our event community by responding to swimmers with enthusiasm and personality. Whilst a lot of your communication with swimmers will be virtual, this is how we build our communities, by replying with energy and within a certain timeframe. If there are emails you feel you cannot answer, you will have support around you to deal with this. Event Logistics & On-Site Support Work with the Event Manager to source and book suppliers (catering, entertainment, equipment, etc.), securing cost-effective contracts. Ensure our invoice log is updated with all agreed supplier costs. Keep our event FAQs updated based on trends in swimmer queries. Assist with preparing event materials at our storage site in Tunbridge Wells, including signage, equipment, and general event kit. Attend and support on-site event delivery, helping with set-up, management, and pack-down over the Jun-October period. Take ownership of a specific event area on-site (e.g., event village or start area). Support the recruitment, briefing, and coordination of event volunteers. Admin & Operations Support Manage mailing logistics, ensuring accurate tracking of stock and timely mail-outs. Obtain merchandise quotes and oversee the fulfilment process for both our paid-for and free event items (jumpers, tees, towels, mugs, etc.). Book travel and accommodation for event staff. Create Google Forms for post-event swimmer feedback. Sourcing and booking caterers and entertainment for events Ensure our ticketing system is fully set up before tickets go on sale. Assist with core Level Water operational jobs where necessary. Essential Skills & Attributes Previous event delivery experience. Thrives under pressure and stays calm, positive, and resourceful in fast-moving situations. Strong multi-tasker who can juggle deadlines and priorities. Outstanding written and spoken communication skills. Confident and personable, able to engage with swimmers and volunteers enthusiastically. Highly organised with excellent attention to detail. Willing to carry out manual tasks (event setup, packing equipment, etc.). Passionate about delivering faultless events with a customer-first approach. Available to work event weekends (June-October). Holds a Full UK Manual Driving Licence and is willing to drive a van. Desirable Skills & Experience Ideally sports or mass participation events delivery experience Experience driving a van. Why Join Us? Make a real impact in a small but mighty team – We don’t just run events; we create unforgettable experiences that change lives. Your work will help our children with disabilities learn to swim, giving them confidence and independence in the water and beyond. Be part of something bigger – Our swimmers aren’t just participants—they’re a community. You’ll help create events where people feel welcome, inspired, and part of a movement that’s making a real difference. Get stuck in and grow – We’re a small team, which means you’ll have real responsibility from day one. Whether you’re setting up an event village at sunrise or chatting with a swimmer about their first open water swim, every day is different, and every moment counts. We take our work seriously, but not ourselves – Expect plenty of laughter, and moments that remind you why you love what you do. Yes, events are hard work, but they’re also fun, rewarding, and full of energy. How to Apply If this sounds like your kind of role, we’d love to hear from you Send your CV to lucylevelwater.org along with a cover letter explaining why you’re a great fit. We would be thrilled to receive a video instead of a traditional cover letter if you prefer expressing yourself this way. Feel free to send a short video via WhatsApp to 07383 356 120 - just make sure to state your name clearly so we can match it with your CV. Deadline: 19th March 2025 at 12pm Location: Remote or in our office in Tunbridge Wells (or a bit of both). Event travel across the UK. Our storage site is also in Tunbridge Wells therefore occasional travel here through the year is going to be required. Salary: £26-27k depending on experience Contract type: 12-month fixed-term contract, with the potential to become a permanent role.