JOB TITLE - 2nd Line Support Engineer LOCATION - Cheltenham SALARY - Up to £33,000 THE BUSINESS: C4S Search are pleased to be working with UK-based medical charity who specialise in healthcare research. ABOUT THE 2nd LINE SUPPORT ENGINEER POSITION: Investigate and resolve escalated IT issues, ensuring minimal disruption to end users. Provide technical support for hardware, software, and network-related problems. Work closely with 1st and 3rd line teams to ensure efficient issue resolution. Perform system maintenance, updates, and troubleshooting tasks. Document incidents, solutions, and best practices in the service management system. Assist with IT projects, deployments, and system improvements. ABOUT YOU Strong troubleshooting and problem-solving skills. Good understanding of operating systems, networks, and common business applications. Experience with Active Directory, Office 365, and remote support tools. Ability to communicate technical issues to non-technical users effectively. Prior experience in an IT support or service desk role.