Job Title: Waste Supervisor/ Recycling Supervisor
Team : Recycling Centre Service
Hours : 40 hours per week (alternate weekend working required)
Contract Type : Temp to Perm (12 weeks Temp)
Purpose of the Role
The role involves working closely with colleagues in a small team to manage multiple Recycling Centres and Reuse shops within the county. Key duties and responsibilities include:
* Ensuring compliance with all applicable legislation, including Environmental and Health & Safety requirements.
* Promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse.
* Travelling around the county to provide visible leadership to remote teams and conducting frequent inspections relating to service provision and compliance.
* Engaging with the public in person, on the phone, and through written communication.
* Investigating accidents, incidents, complaints, and customer inquiries, providing full and reasoned responses.
* Challenging service users who may fraudulently access free public services.
* Making reasoned and evidenced decisions on service provision during weekends on behalf of senior management.
* Using initiative and creativity to solve complex problems within the framework of applicable legislation and council policy.
* Maintaining infrastructure, plant, and machinery at recycling centres.
* Communicating effectively with contractors to ensure continuous service delivery.
* Identifying and placing orders for goods and services related to the role and managing invoice payment approvals.
The successful candidate will demonstrate:
* Leadership and management skills in dealing with front-line staff.
* Experience managing Health and Safety, preferably backed by a relevant qualification.
* Proven ability to improve services by managing a team effectively.
* The ability to interact with the public and communicate policies and legislative restrictions clearly, respecting Hertfordshire's diverse population.
* Proven experience managing operations similar to Recycling Centres.
* Daily access to a vehicle and the ability to travel across the county as required.
Desirable Qualifications and Skills
* Level 4 COTC qualification relevant to managing civic amenity sites.
* IOSH Managing Safely or NEBOSH qualification.
* Experience in the waste industry, including legislation and operations.
* Understanding of working within a political environment.
Guidant Global is acting as an Employment Business in relation to this vacancy.