About the Role
Chewton Glen is a renowned English luxury resort seeking a skilled Guest Services Coordinator to provide exceptional service to our discerning guests. As a key member of our team, you will be responsible for delivering personalized experiences that exceed our guests' expectations.
Key Responsibilities
* Develop in-depth knowledge of local attractions and activities to offer tailored recommendations to guests.
* Manage additional reservations for Chewton Glen, including rooms, food and beverage, spa, and special events.
* Stay up-to-date with all systems and software used by Chewton Glen, including rooms, spa, F&B, special events, and activities.
* Conduct pre-arrival calls to gather information and upsell dining, spa, and hotel facilities.
* Cross-reference activity and restaurant bookings with Opera to ensure accuracy and completeness.
* Serve as the primary point of contact for guests making reservations on-site.
* Maintain awareness of the AA Mystery Guest Report standards and adhere to them at all times.
* Stay informed about special offers and promotions to offer them to guests as appropriate.
* Be based in the lobby or back office on busy days, including Fridays, Saturdays, Sundays, and school holidays.
* Liaise with the Central Reservations Office and be an extension of the team.
* Understand and meet revenue targets for each outlet.
* Be familiar with the hotel's fire safety procedures and Health & Safety regulations.
* Anticipate and address guests' service needs, demonstrating a forward-thinking approach.
* Perform additional tasks assigned by management.
About You
* Experience in Guest Services or 5-star service.
* A proven track record of exceeding guest expectations and going above and beyond.
* Strong attention to detail, organizational skills, and confident communication with the team.
What's in it for You?
* Service charge on top of your monthly salary.
* Free staff meals.
* Friends and Family rate at Iconic Luxury Hotels.
* 25% discount on all Food & Beverage.
* Discount on Spa treatments and products.
* And much more.
Chewton Glen is a unique and luxurious destination that offers a wide range of amenities and activities. As a Guest Services Coordinator, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our team.