18 Recruitment are looking for a Senior Resident Liaison Officer for their social housing clients in the Midlands.
Role will be based in Oldbury but will be working across a number of contracts/projects across Birmingham & Coventry.
As this is a senior position you will also be overseeing 2 RLO's, carrying out 1-1's and providing general support to the team.
Responsibilities
* To provide information and support for tenants whose homes are affected by major works.
* Dealing with windows and doors and external decoration upgrades.
* Managing Team of RLOs
* To be the first point of contact between our teams and the residents
* To ensure the residents are informed at all stages of the works due to take place in their homes.
* Deal with customer complaints etc and provide support to vulnerable residents.
Requirements
* Proven experience in liaison and management roles
* Proficiency in IT, particularly Microsoft Teams
* Strong analytical skills with the ability to interpret data effectively.
* Excellent verbal and written communication skills, with the ability to engage with diverse audiences.
* Strong organisational skills with attention to detail.
* Ability to work collaboratively within a team while also being self-motivated.
* Driving License to get between sites
* CSCS
Permanent position working Monday - Friday 8am - 5pm
Salary is dependant on experience
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