Senior Analyst - Global Product Quality & Reliability
Department Strategy and Business Intelligence
We believe in better. And we make it happen.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
We are the Global Product Quality & Reliability team. Our job is to harness data across all of our customers' touchpoints with Sky to understand if our products are living up to their expectations. We strive to constantly evolve our products, to delight our customers every day and to deliver the best in class entertainment products we possibly can.
What you'll do
1. Work in an insight and analytics team, embedded in the global reliability organisation, to identify the needs, wants and pain points of our customers through data.
2. Utilise strong relationships across a global team and multiple data sources to proactively identify areas to further our understanding of product usage and issues and share this actionable insight with delivery teams.
3. Highlight areas of opportunity for greater knowledge generation by seeking out and understanding new sources of data and insight.
4. Work with reporting teams to highlight where we need to develop further monitoring, often building out PoC’s that can then be handed over for productionising.
5. Be the voice of the customer through the data – hold delivery teams to account on the success of what we are producing through the feedback on and usage of our products that comes directly from the customer.
What you'll bring
1. We need people obsessed with delivering for the customer, who can empathise and understand the usage and performance of our products from the end user's perspective as well as understanding the underlying technology.
2. Curiosity and a desire to learn – we thrive off challenging ourselves and those around us and we want people that will question what we know today.
3. Ambition – we want to create the best products in the market so we expect people that don’t see hitting the benchmark as success; we must strive to beat the target in whatever we do.
4. Data savvy – you will have demonstrable experience of being able to draw actionable insights from large data sets using an analytical language such as SQL or Python.
5. Communication and storytelling – you will have a proven track record of being able to visualize complex data sets and break complex concepts down to simple actions or takeaways to be presented to all levels of a business.
6. Ability to work on concurrent multiple pieces and at pace – we need people that are up for the challenge and comfortable with working to tight deadlines and with a certain level of ambiguity.
7. Proactive – we expect our people to be self-starters and self-finishers, identifying areas of opportunity based on your own experience and the data you are analysing.
8. Team oriented – you will need to be comfortable working across multiple teams with multiple stakeholders.
Team overview
Our Global Product Quality & Reliability team works closely with our design, delivery and business teams to create an unforgettable experience for our customers.
The rewards
Here’s a taster:
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer and welcome applications from all candidates. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.
Your office space:
Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose.
Leeds: Our spacious tech hub is less than a mile from Leeds train station.
We'd love to hear from you. Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. If you believe in better, we’ll back you all the way.
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