P Louise Stockport, England, United Kingdom
Customer Experience Manager
We are seeking an experienced Customer Experience Manager to ensure every guest has an unforgettable experience at our Plouise empire. With a focus on customer satisfaction, you will oversee the development and execution of strategies to enhance the overall customer journey. This role requires a proactive leader who thrives in a fast-paced environment, is solution-oriented, and consistently goes above and beyond to ensure guests feel valued, heard, and taken care of. You will work closely with the team to optimise service, foster a welcoming atmosphere, and maintain high standards of excellence.
Key Responsibilities:
1. Customer Experience Strategy: Develop and implement customer experience strategies that align with the brand, ensuring every guest interaction is memorable and exceeds expectations.
2. Guest Relations: Serve as the primary point of contact for resolving guest concerns, complaints, and feedback. Ensure all issues are handled promptly and professionally, leaving guests feeling satisfied and valued.
3. Team Leadership & Training: Lead, motivate, and train the customer-facing team to provide exceptional service.
4. Operational Coordination: Oversee the flow of service, ensuring guest satisfaction at every touchpoint, from arrival to departure. Monitor the experience to identify opportunities for improvement and address any challenges in real-time. Ensure all customer-facing interactions meet the service standards.
5. Staff Scheduling & Coordination: Collaborate with the management team to ensure proper staffing coverage during peak hours. Ensure that every customer-facing team member is prepared to provide top-tier service.
6. Collaboration: Work closely with the kitchen, bar, and management teams to ensure seamless communication and cooperation, ensuring a cohesive guest experience across all departments.
Who You Are:
1. A customer-focused leader with 5+ years of experience in a customer experience role, with previous management experience.
2. You are passionate about delivering exceptional customer service and understand the value of creating memorable guest experiences.
3. You possess excellent communication and interpersonal skills, with the ability to handle feedback, resolve conflicts, and engage with a variety of personalities.
4. You thrive in fast-paced environments and can handle multiple priorities while ensuring guests are always satisfied.
How to Apply:
If you are ready to lead an incredible team and ensure that P Louise Empire continues to provide world-class service, we want to hear from you! Apply now and be part of a dynamic team that makes every guest feel special. If you have any queries, please contact careers@plouise.co.uk
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Personal Care Product Manufacturing
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