Job Title: Allocation Officer
Location: Ashford, Kent
Salary: £25,413 to £27,693 pa depending on skills and experience Plus Lease car or cash alternative of £2,080 pa.
Job Type: Full time, Permanent
Working Hours: 37 Hours Per Week
Closing Date: 5th March 2025
About the Role:
We are looking for a dedicated and experienced officer to strengthen resilience within the allocation Team and to manage the increasing demand on the function.
This is a specialist and new role within the Housing department reporting to the Allocation Manager which requires someone who has experience of working directly with customers within a housing environment.
You will be responding to general enquiries from applicants and partner organisations in relation to housing allocations and the housing register along with:
* Dealing with all mid-level correspondence from applicants to the housing register
* Offering advice to applicants to the housing register
* Processing mutual exchange register applications using Homeswapper and ExchangeLocata to agree their inclusion on the computer systems.
* Advertising and allocating properties through Kent Homechoice Choice based Lettings and in accordance with the Lettings Policy.
About you:
In order to excel in this ro...