Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor!
Job Title: Customer Service Advisor
Location: Yeovil, Somerset
Salary: Circa £25,500 PA
Hours: Monday to Friday 9am - 5pm (1 hour for lunch)
Benefits:
* Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
* Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones.
* Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
* Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
* Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.
* Career Development: Seize the opportunity to develop your skills and grow within the company.
The Role:
You will join a small and friendly team of 5 responsible for providing high standards of service and support to prospective, new, and existing customers over the telephone and by email.
Key Responsibilities:
* Provide high standards of service and support to prospective, new, and existing customers over the telephone.
* Act as a key interface between the company and their customers, handling queries, orders, and complaints.
* Offer technical support and product sizing details.
* Notify customers and Key Account Managers about deliveries.
* Place and progress product orders.
* Perform general administrative duties, including price updates and posting sales leads.
Skills & Experience:
* Previous experience in a customer service environment is essential.
* Ability to work effectively under pressure and meet tight deadlines.
* Proficiency in computerised and manual systems.
* Excellent communication skills at all levels.
* Strong team player with the ability to work independently.
* Excellent interpersonal skills.
If you are a motivated individual with a passion for customer service, we would love to hear from you!
How to Apply: To apply for this role please do so online or email your CV to taunton@office-angels.com. If you would like to speak to a member of the team before applying please call Debbie on 01823 285440.
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