At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada, and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world-class engineers, operators, sales staff, and vehicle repair technicians; developed and deployed the world's best last-mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.
Zoomo vehicles are used by major players in the food, grocery, and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff, and many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers, and our planet.
THE ROLE
As a Fleet Mechanic, you'll be a key player in our fast-paced operation, ensuring our fleet of e-mopeds and e-bikes remains in top condition. You'll work directly with our customers (delivery couriers) to quickly diagnose and repair mechanical and electrical issues, ensuring minimal downtime. Your ability to work efficiently and accurately under pressure is essential to maintain our fleet's reliability and performance.
Key Responsibilities:
Vehicle Repair and Maintenance:
* Diagnose and repair mechanical and electrical issues in e-mopeds, e-bikes, and cargo bikes.
* Perform routine maintenance tasks, such as brake adjustments, tyre replacements, and chain lubrication.
* Troubleshoot and repair faulty components, including batteries, motors, and controllers.
* Stay up-to-date with the latest electric vehicle technology and repair techniques.
Customer Service:
* Interact with customers at the repair desk to understand their needs and provide excellent customer service.
* Schedule and manage repair appointments efficiently.
* Provide clear and concise explanations of repair work and costs.
* Offer advice on vehicle maintenance and troubleshooting.
Quality Control:
* Ensure that all repairs and maintenance are carried out to the highest standards.
* Conduct quality checks on completed work.
* Identify and implement process improvements to increase efficiency.
Minimum Requirements:
* Proven experience in motorcycle or bicycle mechanics, preferably with experience in electric vehicles.
* Strong mechanical and electrical aptitude.
* Knowledge of basic electronics and electrical systems.
* Ability to diagnose and troubleshoot technical issues.
* Excellent problem-solving and critical-thinking skills.
* Attention to detail and accuracy.
* Strong customer service and interpersonal skills.
* Ability to work independently and as part of a team.
* Valid driver’s license, moped license, and CBT.
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
* Working with a switched-on team that strives to make the streets greener and serve the rider.
* Starting salary of £33,094.
* Global and country-specific benefits packages.
* Monthly team outings & events.
* Get to know our product by using one of our e-bikes.
* Annual learning and development allowance.
* Mental wellbeing support.
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
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