Salary: £35k plus car and great benefits
Role: Collections & Recoveries Specialist
Location: Slough
PURPOSE SUMMARY:
The Recoveries Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third-party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.
The role of Collections & Recoveries Specialist will encompass the following workstreams:
* Repossessions
* Litigation
* Cash Recovery
* Insolvency
* Compound Queries & Crush watch
PRINCIPAL ACCOUNTABILITIES:
* Responsible for volume outbound and inbound calls
* Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
* Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
* Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
* Prepare appropriate documentation to instruct an external agent
* Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
* Review SLA adherence and performance reports (in conjunction with the Manager)
* Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance
PERSON SPECIFICATION:
* Possess a contagious, positive attitude and enthusiasm
* Excellent communication (including written) and negotiation skills when dealing with customers
* Confident in making decisions; takes ownership of individual arrears cases where required
* Ability to remain calm under pressure/during stressful conversations – keep conversation focused
* Maintain professionalism in all aspects of communication
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
* Experience in the automotive or consumer finance industry preferred
* A minimum of 1 years’ experience in a Collections or Recoveries role preferred
Please contact Vicky for more information.
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