Are you an experienced project manager who has successfully led data and process transformations ? If it's a yes from you then we want to hear from you.
We have an exciting opportunity for a brand new role to join our business and lead our data and process transformation project, although this is a project, the role is permanent and is key to our transformation.
Who will you be working for?
NRG Riverside is the UK’s largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale. NRG Riverside has the skills, knowledge, and expertise to support all your operational needs. Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off Road’ (VOR) time.
Job purpose
The Transformation Manager (Data & Process) will be a multi-faceted role. As the in-house data and process expert you will lead a project to transform the business to work with the defined data and business processes to enable business opportunities and enhance the user and customer experience. They will define what first-class data quality and management looks like at NRG Riverside and will work to embed best practice within the organisation. The Transformation Manager will champion and train colleagues in how to get the most from data and a new CRM platform we are bringing to the business, ensuring data is efficiently and effectively captured, processed, stored and disposed of. They will work very closely with all facets of the organisation including:
* Operational people - end users
* Department Management
* The Data Protection Officer
Reporting to - The Programme Change Director
The ideal candidate will have considerable project management experience, and a keen eye for detail along with excellent communication and training skills.
Key Responsibilities:
* Be the data management expert, engaging with leadership and other key stakeholders to drive adoption of good data management practice across the business.
* Work with business stakeholders to define and then execute the data management governance model, including data ownership and data quality standards.
* Understand business processes that are driven using data, to document the data lifecycle and to ensure that this lifecycle complies with data quality standards.
* Be the primary advocate for good data management (including standards and governance) and utilising great communication and persuasion skills. Maintain relationships with all data users, actively driving engagement, adoption and usage – and providing processes, training and support to ensure data quality standards are maintained.
* Capture business requirements for data management functionality that at a technology layer, can be deployed to improve business efficiency. This will include assisting in the creation and delivery of a data management systems roadmap to enable the business to maximise the potential of the use of data across the business.
* To lead the project to implement the new fleet and rental CRM, ensuring the processes within that align with the captured requirements and processes, to include creating the project plan and reporting on the progress of same, together with capturing and managing risks.
* Help build positive relationships with our technology partners to ensure that KPIs and NRG Riverside businesses objectives are met from a data management perspective (not technology ownership).
* Help to derive business intelligence to inform business decisions. Help to establish good reporting knowledge with key stakeholders to enable the business to report on KPIs for the sales pipeline, customer engagement, data quality, management of contact/customer activities and overall adoption of good data management practices.
* Assist in the planning and delivery of change management to improve data management as part of the wider business solutions ecosystem, including helping drive the change to our new CRM platform.
* Help shape the creation, testing and refinement of ongoing business requirements and translate into technical requirements for partners, covering the full client lifecycle and all customer journeys through the NRG Riverside digital channels.
Success Measures
* Seen as the ‘go to’ person for Data Quality management within the business
* The project manager within the business leading implementation of the new CRM, but also, in time, other related projects such as customer onboarding (capturing key customer requirements) and delivering processes so they are met.
* A joined-up approach to data quality management is agreed with stakeholders and implemented.
* Data starts to inform and deliver tangible business improvements and decision making
Knowledge & Skills for the Role:
* Strong project management skills are vital for planning, executing, and monitoring data projects.
* A business focus and with ability to contribute to the overall quality of business development (particularly in helping to extract opportunities across different service delivery teams)
* Broad experience and a proven track record of managing data (and processes) with customer engagement technologies is essential, including one or more enterprise level CRM
* Strong experience of Microsoft Office (Advanced level excel skills) and document management system, customer engagement technologies, including one or more enterprise level CRM e.g. Salesforce is essential
* Communication and influencing skills
* Experience of leading cross-functional teams and driving collaboration across the business.
* Experience of creating processes and delivering services by using tools such as data mapping, data and business flow diagrams
* Experience of training staff in the use of good business process and the technology used to deliver process (from an end user perspective)
* Excellent analytical skills with experience of creating reports and dealing with large volumes of data
* Excellent written and verbal communication skills (for external use as well as internal liaison and influencing)
* Data governance knowledge (GDPR)
The following additional skills would be an advantage:
* Exposure to content management systems (CMS), automated digital marketing, email/SMS platforms
* Business analysis experience
* Experience of vehicle rental / public sector delivery experience.
* Excellent communication skills, both written and verbal, with a focus on stakeholder engagement.
* Ability to work independently and collaboratively in a team environment.
The role will include travel across the UK to operational and customer sites. Therefore, a full UK driving licence is essential.
The main question is, what are the benefits for you?
* 33 Days annual leave (inclusive of statutory).
* Salary Sacrifice pension.
* Employee Assistance Program.
* OnDemand GP and face to face counselling sessions.
* Online health advice portal.
* Benefits portal including retail, leisure, and holiday discounts.
* Dedicated training and development to support your career with our business.
* Recommend a friend bonus. (Up to £2,000!)
* Death in Service (available from day one of employment).
* Wellbeing programme.
* Free onsite parking.
NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn’t 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.
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