What success looks like in this role:
Site Network Infrastructure Support:
The purpose of the Site Infrastructure Support service, is to enhance the performance and the availability of the local IT infrastructure services by supporting the remote teams accountable for monitoring and running these services through the provision of a local technical resources.
* Manage Site IT infrastructure availability, which includes but not limited to support of WAN-LAN-Wireless connectivity, Enterprise Voice, within business or non-business hours (as per requirement) based on client standard support model as defined by the client network team.
* Support network/internet connection circuits (Installations, Management, Audit trail) as defined by the client network team.
* Network maintenance and troubleshooting (Wired and Wireless) as defined by the client network support team.
* Maintain EV (Voice Enterprise) gateway devices.
Site Incident and Escalation Management:
* Provide local support for corporate services functions (Service managers, engineers, incident managers) in case of an incidents effecting/impacting local services and infrastructure (i.e., systems network, hardware, cabling, networking connectivity). Provide updates on local site-specific information, user experience at the major incident call.
* Local projects delivery:Provide support for local business initiatives, projects and as well as support to land in-scope Global Support technology experiences and investments, including but not limited to physical infrastructure deployment and installations.
You will be successful in this role if you have:
* Excellent verbal and written communication skills
* Experience with scheduling and coordinating events
* Experience with training delivery to end users
* Proficiency with Windows/Office
* Quick at learning new technologies
* Able to prioritize work and multitask
* Able to document and create new training materials and content
* Able to create and communicate timely reports and analytics
Education and Experience:
* High School diploma or GED required.
* 4+ years of experience in network infrastructure support and driving projects.
* Must have valid drivers license with reliable vehicle and appropriate insurance(if driving required for position).
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
What do we offer?
* Pension
* Life Assurance
* Private Medical
* Option for private dental