Job Description
Shift Manager
We are looking for an enthusiastic and driven Shift Manager to join a fast-paced, customer-focused quick-service restaurant. As the Shift Manager, you will play a key role in managing the daily operations during your shift, ensuring excellent customer service, and leading a motivated team to success.
Benefits of Shift Manager:
* Competitive salary, plus achievable quarterly bonus scheme worth up to £3,000 a year
* Opportunity for career progression and development within an established company
* A supportive and friendly working environment
* Long service rewards
* 28 Days paid holiday
* Paid breaks
* Free meal while on shift
* Life assurance
* Enhanced Maternity & Paternity Leave
* Pension scheme
* Staff discounts and perks
* Ongoing training and development opportunities in a growing business
* An additional bonus potential worth up to £2,000...
Duties of Shift Manager:
* Responsible for Crew & Quality Control
* Supporting the General Manager in the delivery of perfect quality food
* Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun as part of the management team
* Ensuring every customer is delighted with their order and experience you will deal with complaints promptly and in an open, honest way
* Ensuring that each shift runs as smoothly as possible and that our values form part of your shift management
* Leading from the front and being hands-on, working on the line and in the dining room
About You:
* You will be enthusiastic about delivering great quality food
* Be people focused Leading from the front and being hands-on
* Previous experience in a supervisory or shift leadership role in a quick-service or hospitality environment.
* Strong leadership and team management skills with the ability to inspire and motivate a team.
* Excellent customer service skills, with a passion for delivering outstanding customer experiences.
* Good organizational skills and the ability to manage multiple tasks in a fast-paced environment.
* Ability to handle operational challenges with a calm and solution-focused approach.
* A solid understanding of health and safety practices and regulations in the workplace.
* Strong communication skills and a hands-on approach to managing your team.
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