Everflow is proud to be recognised as one of Europe's fastest-growing companies, securing the 51st and 3rd spots in the Financial Times' annual Fastest 1000 Growing Companies ranking over the past three years. By 2024, we've achieved a turnover of approximately £154 million, marking a growth of about 33% on Financial Year 2023. As a technology-enabled utility company, we're leading the charge towards a sustainable, multi-utility future for Small and Medium-sized Enterprises (SMEs).
Our mission is to make utilities simple and create jobs that people love.
We aim to enable businesses to focus on growth, reduce wastage, and contribute to environmental sustainability.
What you’ll be doing:
1. Provision of customer service through various communication channels including chat, email, and phone.
2. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
3. Collaboration with teams across Everflow to align and integrate our One Operation customer care processes.
4. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
5. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
6. Resolution of specific customer inquiries and issues related to our connectivity products and service, including technical support.
7. Act as a second line support advisor dealing with escalated and more complicated connectivity queries.
What we’re looking for:
1. A minimum of three years’ experience within the Telecommunications industry.
2. An understanding of operational process and requirements to deliver a seamless customer journey pre and post set up.
3. Technical understanding of common queries relating to hardware and broadband.
4. Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers' circumstances.
5. Excellent communication and organisational skills.
6. Engage positively with team meetings, huddles, and wider business forums.
7. Support team members with workload during time of absence or high activity, to ensure business needs are met.
8. Responsive to changing processes and environment.
9. Excellent analytical and numeracy skills.
10. Ability to prioritise and manage own workload.
11. Effective communication, negotiation, and influencing skills.
12. Exceptional attention to detail.
13. The ability to cope well under pressure.
14. Self-motivated and a team player.
15. Manage own workload, take responsibility for the implementation of systems and processes within own work area and participate in projects broader than the direct team.
Salary: £28,000
Hours: 37.5
Benefits:
* Annual salary reviews.
* Pension: Up to 7% employer pension contribution.
* Career Development: Continuous support, personalised development, and top-notch training.
* Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.
* Recognition: Reward system allowing you to redeem gift cards.
* Annual Leave: 25 days plus bank holidays.
* Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.
* Celebration Day: An extra day of annual leave for a special occasion.
* Life Insurance: Coverage up to 3x your salary.
* Enhanced Parental Leave: Up to 26 weeks paid maternity leave or 4 weeks paid paternity leave.
* Health & Wellbeing: Healthcare cash plan for dental, optical & physio.
* Office Facilities: Free onsite gym, café discount, and recreational games.
* Free Breakfast: Daily breakfast and monthly buffet.
* Social Events: Summer & Christmas parties and regular team events.
* Friday Drinks: Afternoon drinks to wind down the week.
* Free Parking and Electric Car Scheme.
* Cycle to Work Scheme.
Apply now.
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