Head of Property & Operations
About Our Client
A premier provider of fully furnished, serviced apartments for individuals and corporate clients, offering luxury residences that are designed to meet high standards. We are seeking a talented Facilities Manager to join our team, overseeing the operational set-up and management of our world-class properties.
Job Description
* Full operational set-up and maintenance coordination of properties (furnishing, supplies, services, etc.) according to brand style and guidelines.
* Collaborating with the central design team to implement large design initiatives across properties.
* Styling and managing photoshoots of new apartments to ensure they are in line with photoshoot guidelines.
* Driving operational cost efficiency and continuous process improvement while maintaining high-quality standards.
* Managing relationships and negotiating with contractors, vendors, and external partners to maintain a high level of guest satisfaction and client experience.
* Overseeing the city inventory of furniture, consumables, and linens, optimizing safety stocks, and reporting malfunctions to the Design and Supply Chain teams.
* Partnering with cross-functional teams to improve the efficiency and effectiveness of guest experience services.
* Collecting and managing data to update operational metrics, reduce costs, eliminate errors, and ensure excellent customer service.
* Managing a team of Operations Associates, supporting their onboarding process, and providing continuous feedback to drive their performance.
The Successful Applicant
* A minimum of 4 years of progressive experience in business operations or services, ideally in a start-up, SME, or large corporation.
* A Bachelor's degree.
* Results-oriented with the ability to multitask and manage competing priorities.
* Exceptional communication and organizational skills.
* Significant project management experience, with the ability to work under tight deadlines.
* Strong analytical and problem-solving skills in a fast-paced environment.
* Proficiency in Google Suite and MS Office; experience with inventory management systems is a plus.
* A guest-centric mindset with a focus on quality and service.
* A creative thinker who is also a strong team player.
* Experience in hospitality or real estate is a plus.
* Experience in team management, ideally in field operations, is also a plus.
What's on Offer
* Competitive salary of £60,000.
* Comprehensive health insurance (Medical, Dental, and Vision), with complimentary access to OneMedical and Health Advocate.
* Enhanced parental leave.
* Dynamic working environment with a talented and motivated team.
* Complimentary accommodation in Blueground locations - perfect for those who dream of spending summer in Greece or winter in Dubai!
If you are passionate about delivering exceptional operational standards and want to be part of a fast-growing global company, we want to hear from you. Join Blueground and help shape the future of luxury furnished rentals.
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