FACILITIES TECHNICIAN JOB DESCRIPTION
ACM is a specialist creative industries education provider offering a range of Further and Higher Education programmes in subjects including Music Performance, Songwriting and Creative Artistry, Audio Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation. With campuses in Surrey, London and Birmingham, we are also proud to have Metropolis Studios, Europe’s largest recording complex, within our company group.
Role Purpose
We are looking to fill a vacancy in our Facilities team working across the Guildford Campus buildings to provide assistance and support to our students and staff over a wide range of technical and operational situations. This is a full-time role worked on a rota basis to cover the opening hours of the campus from 8am to 12am, daily with some weekend work to cover open days and events.
Main Responsibilities
* Complete daily task lists assigned to you by your supervisor via the calendar, email, and any other form of communication.
* Complete a daily report of your assignments, issues encountered and actions to proceed.
* Communicate with your supervisor to submit reports to the head of facilities.
* Use Google Calendar and Celcat timetable - work closely with technicians to ensure all necessary preps and setups are carried out to support lectures.
* Work with Events Coordinator to ensure the setup of internal and external events.
* Assist the technicians concerning the functionality, tidiness and safety of the workshop and all storage areas.
* Regular self-assessment to maintain consistency at all times.
* Relay required building repairs to the Facilities Supervisor.
* Weekly reports to Facilities Supervisor and regular team meetings to plan support for upcoming events and to track team productivity and progress.
* Vigilant to any possible security, health or abuse issues amongst students and staff; immediately report any suspicions to Student Services.
* Provide technical assistance to tutors, office staff and students.
* Operate the Help Desk and assign tasks to the technicians.
* Carry out regular technical maintenance and servicing across the site during holiday periods.
* Assist with DIY and building maintenance jobs around the site when required.
* Accurate and thoroughly checked equipment preps, deliveries and setups for lectures.
* Work weekend Open Days and Events when required.
Essential Skills and Attributes
* Excellent and highly reliable organisational skills.
* Approachable, professional manner with clear and effective written and oral communication skills.
* Effective team player capable of building good working relationships with students and colleagues.
* Ability to work consistently and accurately under pressure.
* Proactive thinker, capable of working effectively under own volition.
* Ability to judge efficacy of procedures and propose more effective alternatives.
* Capable of multitasking, assigning priorities quickly and effectively.
* Excellent and reliable attention to detail.
* Efficient administrative skills necessary for rigorous control and upkeep of stock inventories to allow fluid, consistent provision of facilities to students and staff.
* Excellent IT skills.
* Solid understanding of sound recording and performance equipment.
* Ability to troubleshoot a wide variety of issues quickly and effectively in pressured environments; to think on their feet and deal with any situation calmly and effectively.
* Keen to pick up new skills and advance training in a wide range of areas to provide efficient support and resolve any problems that may arise.
* Willingness to assist in any situation: technical difficulties, building maintenance and support, first aid, etc.
* Ability to look well in advance and preempt issues or requests before they occur.
Desired Skills
* PAT test trained.
* Full and Clean Class B UK driving licence.
* First Aid trained.
* Fire Marshal trained.
* H&S trained.
* Advanced studio and live sound knowledge.
* Soldering skills.
Please be aware that all ACM team members must undergo an enhanced disclosure check as part of the onboarding process. This check is repeated every three years.
This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.
ACM Reserves the right to close job postings early based on the number of applications received.
Job Types: Full-time, Permanent
Pay: £26,389.00 per year
Benefits:
* Company pension
* Sick pay
Experience:
* Maintenance: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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