IT Monitoring Specialist
Ideally Newport, but will also consider candidates in London, Edinburgh or Manchester
Salary: £30,000 - £35,000
Shifts: 6am-2pm or 2pm-10pm
About the Role:
We are seeking a detail-oriented IT Monitoring Specialist to join our dynamic service desk team. This role is integral to maintaining seamless IT operations by proactively monitoring system alerts and tickets, ensuring that critical incidents are swiftly escalated to the appropriate teams.
Following a structured training period, the successful candidate will also contribute to incident resolution, playing a key role in maintaining system efficiency and reliability.
Key Responsibilities
Monitoring & Escalation
* Continuously monitor IT alerts, system notifications, and automated tickets.
* Identify, assess, and escalate critical incidents that could impact business operations.
* Categorize and prioritize tickets based on predefined escalation protocols.
* Communicate promptly with relevant teams, providing comprehensive incident reports.
* Maintain clear and precise documentation of escalations and system events.
Incident Assistance & Resolution (Post-Training)
* Assist in resolving basic IT incidents under supervision.
* Conduct initial troubleshooting following standard operating procedures (SOPs).
* Collaborate with Level 2 and Level 3 support teams for efficient incident resolution.
* Identify and escalate recurring is...