B&Q Showroom Advisor Apprentice
Apply From: 01/11/2024
Learning Provider
Delivered by LIFETIME TRAINING GROUP LIMITED
Employer
B&Q - Grimsby
Vacancy Description
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
1. Customer:
o Actively approach customers, engaging with them naturally.
o Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers.
o Actively promote company services such as finance, trade, and installations to fulfill customer project needs.
o Create accurate designs that delight customers and turn enquiries into sales.
o Turn negative customer situations into positive outcomes by finding solutions for enquiries and aftersales resolutions.
o Ensure all types of customer communications are dealt with professionally.
o Encourage customer feedback, share it with Managers, and use it to improve service.
2. Installations:
o Sign up company installers and support them to provide the best service to our customers.
o Use company systems to process customer projects from end to end for both supply and installation-based customers.
o Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service.
3. Systems and Procedures:
o Utilize all available tools, reports, and systems throughout the customer journey to maximize sales.
o Ensure display area and Showroom environment meets operational standards and delivers a great customer experience.
o Work with colleagues across the store to help and support them, including sharing knowledge in your area of expertise to help drive sales.
o Adhere to the policies, processes, and regulations relevant to your role and store, ensuring these are implemented consistently.
o Take personal responsibility for operating in a safe and legally compliant way.
o You may be required to undertake other duties from time to time as reasonably required.
We also recognize that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
* UK Notional hourly rate £13.28 per hour
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Depending on experience, there is also the opportunity to enroll onto the Customer Service Specialist Level 3 programme.
Key Details
Vacancy Title
B&Q Showroom Advisor Apprentice
Employer Description
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
Vacancy Location
Peaks Parkway, DN32 9AW
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000284508
Key Dates
Apply From
01/11/2024
Closing Date For Applications
2024-11-26 11:59:59
Interview Begin From
Possible Start Date
2024-12-02 12:00:00
Training
Training to be Provided
* Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Learning Provider
LIFETIME TRAINING GROUP LIMITED
Skills Required
Team Working, Organisation Skills
Apply Now
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