We're delighted to be recruiting for a new Leasehold Admin Officer to join our exciting Homeowner Services team, based in our Western Peninsula office in Bracknell.
Your main purpose will be to manage the team's day-to-day administrative tasks, as well as handling customer permission requests, resident consultations, and solicitors' enquiries across our South-East region’s leasehold, freehold, and shared ownership properties.
The main purpose of this role is to engage with our customers and provide excellent service in your approach to communications, both verbally and written.
We are looking for demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word, Excel, Open Housing, and Ebis.
Great communication and strong organisational skills are essential to this role as you will be working with your team and the wider business, working both reactively and proactively in order to meet our customer response times.
This is a customer-facing role, so we are looking for someone with the ability to deal with difficult, sensitive, and challenging behaviours and situations in a calm and professional manner, whilst using your initiative to problem-solve.
Experience, qualifications, and soft skills: have you got everything required to succeed in this opportunity? Find out below.
Abri is a large housing provider who owns and manages over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023, making the group a financially stronger and more resilient organisation. To help deliver our services, Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality, safe, warm, and sustainable home in a community where they can belong, grow, and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
* We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
* We’re investing in our communities to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable, and better connected to our customers and local communities to meet their diverse needs.
#J-18808-Ljbffr