As Operations Manager, keep hotel running smoothly. Maximise financial returns, drive development of people, create memorable guest experience, execute brand standards and build awareness in local community. Manage everyday activities, plan and assign work, develop team, train members, recommend HR actions, oversee operations, communicate policies and procedures. Help General Manager develop financial and operational plans, monitor budget, control labour costs and make recommendations for capital improvements. Establish service recovery guidelines, review guest feedback, communicate special needs and lead marketing efforts. Ensure safe and secure environment, maintain relations with outside contacts and comply with regulatory requirements. Perform other duties as assigned. May also serve as manager on duty.
Responsibilities include:
* Manage everyday activities, plan and assign work, ensuring right staffing numbers
* Develop team and improve performance through coaching and feedback
* Train team members to deliver with compliance and to standards
* Recommend or initiate HR actions
* Oversee hotel operations and assignments
* Promote teamwork and quality service
* Help General Manager develop financial and operational plans
* Monitor and report variances against budget
* Make recommendations for capital improvements
* Establish service recovery guidelines
* Review guest feedback and implement strategies for continuous improvement
* Communicate special needs and lead marketing efforts
* Ensure safe and secure environment
* Comply with regulatory requirements
We need from you:
* Excellent customer service skills
* Three or more years prior hotel management experience
* Fluent English
* Other languages preferred
Benefits include:
* Annual bonus
* Fantastic career potential
* Employees staff rates
* Complimentary overnight stays
* Retention bonus
* Service based annual leave
Heeton Concept Hotel City Centre Liverpool boasts excellent location in heart of Liverpool city centre. Just 1,650 feet from Liverpool ONE Shopping Centre.