The Band 5 Service Support Manager (SSM) role in Data and Quality is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Managers to achieve key performance indicators across these specialised services.
As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning. You'll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.
Additionally, you'll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.
Main duties of the job
Manages the people, processes and performance of an administration or service support team within a specified service. Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service. Provides cross site support to enable co-operation within and amongst teams.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
Person Specification
Education/ qualifications
Essential
* Degree level qualification or equivalent training and/or experience
Experience
Essential
* Knowledge of administration procedures and computerised software
* Operational experience in a managerial role
* Staff management including objective setting and appraisal, performance review & people development
* Provision of management
Skills/knowledge/ abilities
Essential
* Ability to prioritise and delegate tasks appropriately
* Able to identify areas for improvement and implement processes as appropriate
* Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
* Ability to work autonomously or as part of a team.
Desirable
* Advanced Delegation and Time Management: Proven experience in managing large teams or complex projects, with advanced skills in prioritising and delegating tasks for optimal efficiency.
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Trustwide
London
W6 8RF
Any attachments will be accessible after you click to apply.
290-SCCS-1717 #J-18808-Ljbffr