Reimagine what’s possible!
Agent Support Team
If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve, and develop your career goals, we’d like to hear from you.
As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to handle inbound interactions from customers in relation to every aspect of their order placement journey, while liaising across the business to ensure on-time and in-full deliveries. Responding to our Customers in a friendly, supportive, and timely manner. In return, you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and ongoing coaching and support to enhance your development and open progression prospects.
What you’ll do
* Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.
* Maintain, develop and apply knowledge of relevant products/process area to respond to queries and requests from customers within a defined timescale.
* Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practice.
* Target retention of business through customer care and efficient service.
* Instigate & drive through process improvement initiatives to make us easier to do business with.
* Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
* Timely and accurate administration work, including recording of full notes on all systems.
* Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.
Key skills and experience required:
* Confident and professional telephone manner
* Friendly and able to communicate at all levels
* Good working knowledge of basic computer programmes
* Proven ability to adapt to change
* Team player
Additional Information:
Previous experience in office-based customer service is not essential for this role.
Holidays: 26 per annum
Onsite parking available.
More than 23,000 passionate, talented, and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.
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