Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Are you interested in working in a dynamic and kind environment? Do you want to make a difference to patients with suspected cancer? If so, this position is for you As part of the Cancer Data Team, Patient Flow Coordinator will lead on the tracking of pathways of patients' who are suspected of having or have confirmed cancer. By working closely with the (multi-disciplinary team) MDT Clinical Lead, Pathway Manager and Service Managers and providing high standard of administrative support, the post holder will help to ensure that cancer patients receive treatment as soon as possible and national cancer targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support MDT functions on a day-to day operational basis. Please take into consideration that this vacancy requires shift patterns between 8:00 and 18:00 Monday to Friday and is office based. Main duties of the job This position is an opportunity to directly improve the care of cancer patients. By monitoring and reviewing patient care pathways and/or treatment progress, the successful applicant will have the opportunity to work closely with administrative and clinical colleagues to identify and suggest improvements to ensure cancer patients receive treatment as soon as possible. The successful candidate must be proactive - able to identify ways to improve the progress of patient's treatment pathways and then must take the appropriate action to achieve this, by working closely with clinical teams and managers. Strong communication skills and the ability to work with others in different roles within the Trust are key to this position, as is strong administrative experience and the drive to improve patient care. By working with clinical teams, managers and peers, and the ability to show a direct impact to patients' treatment times, this role offers excellent job satisfaction and career development opportunities. Working for our organisation At Guy's and St Thomas' you'll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and thrive whilst working under pressure. Detailed job description and main responsibilities Operational Proactively manage case load of patients to ensure treatment of confirmed or suspected cancer as soon as possible. By: • Monitoring and reviewing patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. • Identifying from Tracking List next steps in patient care pathway in line with clinical need (peer review). • Receiving patient referrals and administer in line with timings and requirements as set out in Trust and National policies. • Updating on all enquiries regarding patients' care and/or treatment on a cancer pathway from external Trusts and General Practitioners in a timely manner. • Developing an understanding of milestones of allocated pathway for patients within designated tumour group. • To participate in national cancer audits and collect data as required in MDT meetings, allowing the Trust to identify and improve treatment in patient cohorts. • Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Communication • To attend MDT meetings and complete actions regarding the care of patients within the designated pathway. • Develop working relationships with clinicians and managers across the directorate. • Monitoring patients on their pathway and proactively finding resolutions to improve the speed of treatment by working directly with clinicians and managers. • Action day-to-day issues, ensuring a resolution. Escalating serious issues to the Pathway Manager. • Responsible for updating patient information on the Cancer PTL system (Somerset Cancer Registry) in line with local policy, to ensure efficient pathway progress. • Ensuring other users update Somerset Cancer Registry in the required timeframe within the designated pathway. Escalate any issues and breaches of the Cancer Waiting Times standards to the relevant management in line with agreed escalation procedures. Policy development • Review and support development of Standard Operating Procedures, to ensure these are adhered to. • Review and support development of internal targets, to ensure these are adhered to. Staff Management • Provide day to day supervision and oversight of duties for the MDT Administrative Assistant. • Ensure the Administrative Assistant completes preparation for each MDT. • Providing support for day to day queries from Administrative Assistants. • Ensure MDT Administrative Assistants are fully adhering to the appropriate Trust policies and protocols. • Identify training and development needs of staff, taking these forward where appropriate. Other • Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. • Undertake any general office responsibilities including collection and distribution of faxes and post, sorting of incoming post into departmental and priority order, date and receipt stamping of any post. • Actively participate in department development as appropriate and participate in departmental meetings. • Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department. • Undertake any training as required to complete the tasks associated with the job role. • Ensure that all health records are appropriately tracked and securely stored whilst in the department according to the Health Records Policy. In the supporting information of your application, please ensure that you clearly reference how your experience gained relates to the person specification. Person specification Qualifications Essential criteria GCSE or equivalent including Maths and English (C grade or higher) A-levels, HND or equivalent relevant experience. Desirable criteria IT package qualification/training, e.g. European Computer Driving Licence (ECDL) Previous experience Essential criteria Previous experience of delivering to high standards in a fast-paced high volume customer care environment. Administrative experience Desirable criteria Previous experience working in a hospital or care setting. Skills Essential criteria Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff. Demonstrable experience of data collection, presentation, report writing and handling of data quality issues. Desirable criteria Knowledge of medical terminology. Experience of an administrative role within the NHS. Knowledge of cancer waiting times and their application. Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Employer certification / accreditation badges Documents to download JD - Patient Flow Co-Ordinator (PDF, 248.4KB) Person Spec. (PDF, 120.3KB) FRF - Patient Flow Co-Ordinator (PDF, 376.6KB)