Operational Change Manager The role entails identifying inefficiencies in our existing processes and working with our technical teams to design, test and implement solutions. Data is at the heart of what we do, the ideal candidate will have excellent knowledge of data integrity principles alongside strong knowledge of insurance and bordereaux processes. This role suits someone who has been working in the delegated data space for a number of years, has been responsible for ensuring accuracy and compliance with Lloyd’s V5.2 standards and has wanted to be more involved in the delivery of technology to support these operational processes. The ideal candidate wants to have responsibility for process improvement, be involved in onboarding technology and implement solutions which harness the power of data. The successful candidate will be the face of Bordereaux Operational improvement, so we need someone who is comfortable with being a key contact, who can breakdown challenges presented by others in a meaningful way and can effectively prioritise communication alongside hands on testing and analysis. The role will come with great exposure to DUAL’s senior leadership and business unit managing directors. Successful candidates who can demonstrate business improvements will have potential involvement in wider Operations-led initiatives. The Role The role offers the successful candidate exposure to: Lloyds and Company market business UK and International risks written via underwriting teams in 19 locations Decision making on large, technology projects Directly working with extensive network of brokers and capacity providers Supporting the management and oversight of onshore and offshore team members Key Responsibilities / Accountabilities Provide design thinking and expert knowledge supporting deliverables that underpin our strategy. Help to develop optimal bordereaux and reporting solutions that deliver stakeholder requirements, demonstrable efficiency improvement and robust reconciliation. Responsible for investigating operational issues, problems, and new opportunities. Recommend improvements / solutions to problems to senior leadership that are in line with operational objectives. Evaluate and provide assessment and alignment of potential work items in backlog to operational objectives, specifying realistic contributions to strategy and target outcomes. Provide initial high-level options for solution design and business impact. Collaborate with other technical operational teams and vendors to design and deliver solutions. Present ideas and progress to senior leadership Own development of documentation, guides and SOP’s to support initiatives and deliver documentation and training to the business teams. Understand requirements for internal reporting, external reporting and data quality standards of the market and ensure all solutions contribute to these objectives Bordereaux and Data Quality SME for all new initiatives and technology onboarding/upgrades, ensuring all solutions meet required standards Skills and abilities needed to perform role Work experience in dynamic and fast-paced Insurance environment Be culturally sensitive and be passionate about building and working with diverse teams. A strategic thinker with strong execution skills Ability to adhere to and manage deadlines. Ability to think at a strategic level while simultaneously rolling up the sleeves to solve for key opportunities and problems. Strong communication, presentation, and interpersonal skills Ability to juggle multiple projects while maintaining an impeccable judgment and attention to detail. Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs. Advanced knowledge of Microsoft Excel Knowledge of SQL, Power BI and Power Apps capabilities (or other market tools) preferable. Numerate with a keen attention to detail. Resilient and adaptable to change. Confident and able to develop relationships through effective communication. Knowledge and Experience In depth knowledge of current Lloyds Coverholder Reporting Standards. An understanding of Insurance and Delegated Authority, particularly Binders. Knowledge of LMTOM & Market business glossary Experience with Written, Premium & Claims bordereaux processes In depth understanding of data integrity principles Experience with reconciliation of premiums and financial data Understanding of operational reports tracking KPI’s and SLA’s Professional Qualifications CII accreditation preferable but not essential. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: People First Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.