Description Your responsibilities will include: Manage the day to day operational management of the A&H team in London and the Life team in Zurich to ensure adequate control of underwriting, premium, claim and reinsurance processes Monitor that underwriting support services are delivered to the agreed quality and defined service levels Work with the Program Management team to ensure all binders are managed in accordance with the Program Management framework Monitor aggregates, input data and own the aggregates database Coordinate administration support to underwriters Ensure that the business timetable is adhered to ensuring effective communication across other departments and that all internal and external reporting deadlines are met Produce operational reports, metrics and MI as required by the team and support the QBR Produce exception reports and act on them in a timely manner to ensure accurate details are maintained on the underwriting systems Work with the management team to achieve operational efficiencies and continuous improvement by the progressive implementation of common systems, working practices, service levels and procedures Work across branches to ensure consistency on procedures an systems Any other ad hoc duties as defined and agreed with the International Head of A&H and the Head of Life Reinsurance. Technical Skills & Experience At least 5 years' experience in insurance especially around binders expertise Stakeholder management at all levels Outstanding communication, both written and verbal Ability to think proactively and offer solutions to problems Ability to understand the bigger picture and visualise the end-to-end process of transactions Strong analytical and control skills to ensure integrity of data, ability to audit and self-audit Willingness to maintain continuous professional development Strong project management, prioritisation and time keeping skills Fluent in English, other languages a plus