Job Description
Job Title: Reservations Agent
Location: St Andrews, Fife
Contract: Permanent, Full-time
As Reservations Agent you will help contribute towards promoting and selling of Fairmont St. Andrews bedrooms and facilities.
A little bit about what you will be doing:
* Take telephone enquiries for leisure room bookings (8 rooms and under) using appropriate level of efficiency and sales techniques
* Respond to enquiries via the website, email and letter, in a timely manner with the appropriate level of efficiency and sales techniques
* Have a good knowledge of the Resorts facilities – SPA, Golf and Food and Beverage outlets, in order that these facilities can be sold to the guest
* Assisting with the procedure for group bookings – inputting of rooming list, and group amendments
* Have sufficient knowledge of the packages that are available including Valentines, Easter, Christmas, New Year in order that these can be sold
Qualifications
* Service focused personality
* Proven ability to build and maintain good relationships
* Previous experience within a similar role is preferred
* Hospitality experience is essential
Additional Information
* Competitive hourly rate + Commission
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Complimentary access to gym and pool services
* Growth opportunities
* On-the-job training
* Regular social events