Title : D2C Assistant Status: Full-time Hours: 40/week, Monday – Friday Location : London, U K Reports to : D2C Director Company Summary: Secretly Group is a leading independently-owned music company. Its major divisions include record labels Dead Oceans, Jagjaguwar, Saddest Factory and Secretly Canadian, and music publisher Secretly Publishing. Headquartered in Bloomington, Indiana, Secretly Group also maintains offices in Brooklyn, London, Los Angeles, and Chicago. Founded in 1996, its roster counts Phoebe Bridgers, Bon Iver, Mitski, Angel Olsen, Japanese Breakfast, Whitney, Jamila Woods, Sharon Van Etten, Faye Webster, Unknown Mortal Orchestra, Claud, MUNA, serpentwithfeet, Slowdive, and Khruangbin among others. Secretly Publishing artist and writer partners include The War On Drugs, NNAMDI, Japanese Breakfast, Whitney, and Faye Webster, as well as the publishing catalogues of affiliates Songs Of Numero Group and Ghostly Songs. Position Summary: Secretly Group seeks a full-time D2C Assistant for our London office. In this role, you will be working alongside the D2C team, providing core logistical support and owning inventory and customer support processes. Whilst no music experience is necessary for the role, it will suit someone who is interested in a career in the music industry and someone who is a motivated self-starter. Responsibilities: Assist our D2C team with the day-to-day management of our label stores and subscription products Coordinate stock movement and inventory between our warehouse and our international fulfilment partners Manage and own customer service inquiries and interface with our customers as needed Manage the relationship with our fulfilment partners Collate D2C sales and pre-order reports The Ideal Candidate Demonstrates: Someone with great attention to detail and follow-through skills A self-starter, used to working independently Highly committed, pro-active and a reliable professional An individual with advanced organizational skills and the ability to multitask and prioritise to tight deadlines BWSCD Benefits Holidays Pension contributions End of Year Closure Holiday Parental Leave Volunteer Hours Matching Policy Employee Assistance Program UK Bank Holidays Cycle to Work Scheme All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, colour, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.