Job summary To provide comprehensive administration support to ensure the smooth and efficient service of the Radiology departments. To communicate with a range of internal and external professionals and organisations, whilst providing an excellent customer service experience at all times. Main duties of the job Responding to a high volume of calls and enquiries sympathetically to ensure the appropriate action is taken at all times e.g. requests for diagnostic imaging results, patient queries, rescheduling appointments etc. Advise patients of their imaging appointments for MRI, CT, X-ray, Fluro, Ultrasound and Dexa by telephone or by letter, including any other required information/literature and send by post. If required, discuss sensitive/explicit/complex information with the patients' for forthcoming examination. Send out preparation guidelines with appointment letters along with the appropriate medication i.e. Gastrographin or Ominipaque as prescribed by the Consultant Radiologists. At short notice cancel, amend and reschedule Radiology imaging sessions and appointments following strict guidelines as required. Inform patients/staff accordingly for Lymington, Hythe and Romsey. Cancelling scanning lists and rebooking for all Radiology departments. Ensure Urgent diagnostic reports are escalated to the referrer as soon as possible via email as instructed by the Consultant Radiologists/Reporting Radiographers. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 24 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Based on full time hours Contract Permanent Working pattern Full-time Reference number 348-SW-7408 Job locations Lymington New Forest Hospital Wellworthy Road Lymington Hampshire SO41 8QD Hythe Hospital Beaulieu Road Hythe Hampshire SO45 4ZB Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team detailed in the advert. The Trust will seek to resolve this issue wherever possible. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team detailed in the advert. The Trust will seek to resolve this issue wherever possible. Person Specification Qualifications Essential 3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths Word Processing Desirable NVQ Office Administration or working towards Experience Essential Good customer relation skills / experience Previous experience of working in customer service / NHS / Public Sector Call Centre environment skills Desirable Good customer relation skills / experience Previous experience of working in customer service / NHS / Public Sector Call Centre environment skills Additional Criteria Essential Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment Ability to deal with non-routine work tasks Ability to produce high quality / accurate work Excellent time management skills Planning and organisation skills Excellent communication skills, verbally, electronically and in writing Ability to use a range of styles for a range of situations and audience. Desirable Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment Ability to deal with non-routine work tasks Ability to produce high quality / accurate work Excellent time management skills Planning and organisation skills Excellent communication skills, verbally, electronically and in writing Ability to use a range of styles for a range of situations and audience. Person Specification Qualifications Essential 3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths Word Processing Desirable NVQ Office Administration or working towards Experience Essential Good customer relation skills / experience Previous experience of working in customer service / NHS / Public Sector Call Centre environment skills Desirable Good customer relation skills / experience Previous experience of working in customer service / NHS / Public Sector Call Centre environment skills Additional Criteria Essential Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment Ability to deal with non-routine work tasks Ability to produce high quality / accurate work Excellent time management skills Planning and organisation skills Excellent communication skills, verbally, electronically and in writing Ability to use a range of styles for a range of situations and audience. Desirable Ability to manage and prioritise a complex workload requiring a high level of concentration at the same time subject to frequent interruptions Understanding of the need for confidentiality in all aspects of the role and to work with discretion and sensitivity Ability to remain calm, recognise and meet deadlines and deal with rapidly changing priorities in a demanding and changing environment Ability to deal with non-routine work tasks Ability to produce high quality / accurate work Excellent time management skills Planning and organisation skills Excellent communication skills, verbally, electronically and in writing Ability to use a range of styles for a range of situations and audience. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Lymington New Forest Hospital Wellworthy Road Lymington Hampshire SO41 8QD Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)