Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw.
To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
To configure, support and administer the desktop PCs, laptops and printers together with their operating systems and applications, according to department standards. To provide excellent, effective and efficient IT desktop support to our customers and users.
Key Responsibilities
* To carry out installation and configuration of PCs, laptops and printers.
* To carry out installation of desktop software and upgrades.
* To establish and maintain appropriate procedures for PC, laptop & printer installations.
* To resolve incidents and service requests against specified SLAs.
* To provide support in response to requests for technical assistance in line with company quality standards and service level agreements.
* To deal with 3 rd party engineers and suppliers where applicable.
* To assist with the planning and implementation of office moves and relocations.
* To liaise with user areas and IT colleagues so as to understand their IT operational requirements.
* To communicate with user areas and IT colleagues to ensure they are up to date with system changes.
* To report as necessary on performance against agreed objectives, timescales or standards.
* To ensure compliance with appropriate group and industry audit requirements.
* To attend meetings and contribute to IT strategy and policymaking as required.
* To develop personal or technical skills and capability through on-going training as provided by, or approved by HR.
* To carry out any other task associated with the role as reasonably requested
* To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
Successful Candidates Will Have
* Thorough Intune and Azure knowledge
* Thorough Microsoft Windows 11 knowledge
* Thorough Microsoft Office 365 suite knowledge
* Outlook /Teams
* Lexmark Printers
* Excellent analytical skills to trouble shoot technical issues
* Excellent interpersonal skills and capable of working under pressure
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