Role purpose We are seeking a proactive and enthusiastic Facilities Assistant to support the smooth running of our London office. This client-facing role involves a wide range of office management, facilities, and health & safety responsibilities, requiring strong organizational skills and a can-do attitude. About us Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments. Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking. Key responsibilities Act as the first point of contact for the office, managing reception and meeting rooms. Coordinate catering, post, supplies, and office equipment. Administer access control systems, issue passes, and conduct audits. Support the Facilities Manager with health and safety duties. Organize travel arrangements and process departmental expenses. Ensure compliance with mandatory regulatory maintenance checks. Build and maintain strong working relationships with internal teams and external suppliers. Can be manual work – shipments, logistics, flattening boxes. Taking responsibility for new starters and meet and greet requirements. Manage and communicate meeting room bookings. Following health and safety procedures as well as GDPR and confidentiality. Key Skills required Previous experience in reception or general administration. Excellent verbal and written communication skills. A client-focused mindset and a flexible, self-motivated approach. Confidence in multitasking and managing a variety of responsibilities. MS Office experience. Additional Details We offer highly attractive reward package; the typical benefits include: 25 days holiday entitlement increasing with service Pension Plan Private Medical Insurance Dental Cover Income Protection Life Assurance Employee Referral Bonus Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://www.thecurvegroup.co.uk/privacy-policy/