Digital Systems Support Engineer Apprentice
What we do
Whzan Digital Health Systems are used to remotely monitor more than 250,000 people who need health or care support. The systems are used in people’s homes as well as in all types of care homes across the UK. Whzan is designed to improve lives while saving resources.
Our mission is to completely change the way assistive healthcare technology is delivered, using the latest technologies to increase effectiveness while lowering costs. We work hard, do new things, and do our best for our customers. We value integrity and carefully select our team, looking for individuals who wish to grow with us.
Whzan was created by Solcom Limited, based in Ryde on the Isle of Wight.
About the role
We are looking for a confident, talented person to join the Ryde office to learn how to build, test, support, and sometimes install our systems. Within this role, you will be an Apprentice undertaking the Level 2 Customer Service Practitioner Apprenticeship, learning the vital knowledge, skills, and behaviours necessary to succeed. No experience in this field is necessary, although an interest in technology and a desire to help people would be ideal.
Your duties will include:
1. Assembling and testing our Blue Box and Guardian systems.
2. Arranging delivery, packaging, dispatch, and receipt of our systems.
3. Liaising with customers for part replacements and consumables.
4. Providing telephone, email, online video, and occasional face-to-face support for our services.
5. Occasional installation, training, and support at the client’s premises.
6. Learning how to conduct training sessions with groups of users by video or in person.
7. Testing of new features under development.
8. Understanding the organization’s core values and how they link to the service culture.
What we can do for you
With our success comes opportunities to progress, influence, find new skills, and join a growing company. We are friendly and supportive, but we will also challenge you to be your best in this fast-paced environment.
Working Hours
37.5 Hours a week
Minimum Wage for Age
Desired Skills
Ideally, candidates should have a valid UK Driving Licence; however, those currently in the process of learning to drive will also be considered.
Good communication skills.
English and Maths at Level 2 or above.
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