Job summary We are looking for someone who has experience managing system accounts, IT purchasing, configuring and deploying end user devices and can provide excellent customer service. Our Digital Fulfilment Team have a singular focus on making sure that we are doing everything possible to get colleagues access to whatever they need from IT quickly and simply, whether it's their very first day with the Trust, they've changed role, or they just need something new. As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to continuous improvement. Main duties of the job The successful candidate will a need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs. By joining the NCA group, you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS. About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. Date posted 21 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 236-NCA-AC003-25 Job locations The Royal Oldham Hospital Rochdale Road Oldham OL1 2JH Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential Degree in IT relating subject or equivalent level, or equivalent experience GCSE English and Mathematics grade C or equivalent. Desirable Technical qualifications Microsoft Certified ITIL Foundation Experience Essential Experience in a medium to large organisation supporting users of IT equipment and systems Experience in a customer focused environment Desirable NHS Experience Experience installing/supporting clinical applications within NHS environment Knowledge and Skills Essential Knowledge of IT Hardware such as PCs, tablets and printers Proven ability to facilitate the installation of IT systems and equipment An excellent understanding of Microsoft Operating systems and applications Computer literate: Microsoft Office and the ability to utilise varied information resources Possess an understanding of IT Service Delivery Knowledge of IT policies and procedures including IT security and disaster recovery Desirable Knowledge of the use of information systems within the NHS Personal Attributes Essential Excellent communication skills with the ability to convey complex technical concepts in plain language Able to work under pressure Able to work individually or as part of a team Service-orientated, customer-focused Flexible approach to work outside normal office hours, when and if the need arises Desirable Ability to work under pressure in a customer focused environment Other Essential Driving license Access to a vehicle Person Specification Qualifications Essential Degree in IT relating subject or equivalent level, or equivalent experience GCSE English and Mathematics grade C or equivalent. Desirable Technical qualifications Microsoft Certified ITIL Foundation Experience Essential Experience in a medium to large organisation supporting users of IT equipment and systems Experience in a customer focused environment Desirable NHS Experience Experience installing/supporting clinical applications within NHS environment Knowledge and Skills Essential Knowledge of IT Hardware such as PCs, tablets and printers Proven ability to facilitate the installation of IT systems and equipment An excellent understanding of Microsoft Operating systems and applications Computer literate: Microsoft Office and the ability to utilise varied information resources Possess an understanding of IT Service Delivery Knowledge of IT policies and procedures including IT security and disaster recovery Desirable Knowledge of the use of information systems within the NHS Personal Attributes Essential Excellent communication skills with the ability to convey complex technical concepts in plain language Able to work under pressure Able to work individually or as part of a team Service-orientated, customer-focused Flexible approach to work outside normal office hours, when and if the need arises Desirable Ability to work under pressure in a customer focused environment Other Essential Driving license Access to a vehicle Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northern Care Alliance NHS Foundation Trust Address The Royal Oldham Hospital Rochdale Road Oldham OL1 2JH Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)