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Client:
Compass Group UK
Location:
Birmingham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
38e7436042fc
Job Views:
2
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
Senior Insight Manager - Birmingham
Job Title Senior Insight Manager
Responsible to Head of Pricing & Consumer Insight
Location Parklands
Tenure Permanent
This job specification is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
Key Accountabilities
The Business Intelligence team has been established to help colleagues and clients make data as accessible and actionable as possible. Aligned to a strategic contract in the Instore business, this role will drive data-led decision-making in all areas of the contract and is a client-facing role. The ideal candidate will leverage analytical tools and methodologies to support business operations, with Power BI and SQL experience gained in a retail or hospitality setting. Importantly, the Senior Insight Manager must be adept at translating data into action across performance (at a product, channel, store and contract level) and customer satisfaction. Elements of performance will include pricing, ranging, availability, waste management and pricing.
Responsibilities:
1. Deliver Actionable Insights: Produce clear, evidence-based recommendations to improve pricing, promotions, range, financial performance, and operational efficiency.
2. Pricing: Develop pricing models using both benchmarking and value-led pricing methodologies in multiple channel formats (in store and Q-commerce).
3. Customer & Market Research: Design and oversee research projects to capture consumer sentiment and operational performance.
4. Range Performance Analysis: Use data to evaluate and optimize range and promotions.
5. Operational Efficiency Insights: Identify opportunities to improve product availability and labor optimization.
6. Customer Experience & Satisfaction: Analyse survey and in-store consumer satisfaction data.
7. Client Review Participation: Support client review processes with data-driven insights and recommendations.
8. KPI Development: Build and agree KPIs for reporting.
9. Reporting: Develop and maintain regular reporting for both internal and external audiences.
Key Stakeholders
The Insight Manager is expected to integrate with key stakeholders on the contract team, including the Business Director, Marketing Manager, Finance Manager and Operational Leads.
Requirements:
1. Bachelor's degree in a relevant field.
2. Strong stakeholder management skills.
3. Excellent commercial acumen, refined in a relevant retail or hospitality setting.
4. Strong analytical skills and experience with data analysis tools, ideally including Python.
5. Effective communicator, with proven experience of translating complex concepts into real world actions.
6. Advanced Microsoft Excel and expert user of Power BI.
7. Comfortable with SQL for querying.
8. Basic understanding of APIs and data extraction methods is beneficial.
We're proud to attract the industry's top talent because we invest in our people, recognize great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Come join this high-profile team and make a real difference to colleagues, clients, and consumers.
Benefits:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on food shops with discounts on Tesco, Sainsbury's, Morrisons etc
* Up to 44% off cinema tickets
* Regular emails filled with the best discounts and savings available
* Receive Wow Points every time you spend
* Free wellness, mindfulness and exercise classes
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
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