As a Customer Experience Advisor you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. As a Customer Experience Advisor you'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports Your key responsibilities will include: • Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online • Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility in managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice. • You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently. Other responsibilities include: • Proactive Decision Making • Interpersonal communication and collaboration within your team and other departments • Product and Sport Familiarisation and training • Problem-solving As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends. THE PROFILE • Active with a clear passion for sport • People-oriented with a high sense of service • Problem solver and creative thinker • Fluent in English and has excellent written communication International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports. At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40 stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation