Job Title: Home Brand Guide
Function: Global Marketing - Whisky Experience Brand Home
Location: Fettercairn Distillery, Fettercairn, By Laurencekirk
Job Level: (Internal Only) 2
Contract: Tuesday to Saturday - over 5 days (35 hours p/w) Part Time/Job Share would be considered.
Fixed Term Contract - March 2025 - October 2025
A flexible approach to this work pattern is required to work in the evenings and at weekends which can be mutually agreed in advance.
Date vacancy will close: Friday 21st October 2025. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don't delay in applying!
Who we are:
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?
What the opportunity looks like:
The Brand Home Guide is responsible for conducting regular tours at the Distillery and assisting at the Brand Home shop to provide excellent customer service and sales to our target audience.
* Greet customers in a warm and friendly manner, ensuring the best levels of service at all times.
* Lead enjoyable & authentic guided tours of the distillery delivering the key messages across brand, process, history and products.
* Communicate your knowledge of Fettercairn and the local area to deliver an authentic and entertaining tour experience.
* Provide specialised tours to invited guests as required (e.g. internal guests).
* Demonstrate a pride and passion for Fettercairn Distillery & Fettercairn Whisky.
* Ensure all customers receive the best possible service every time they visit the Brand Home.
Skills and experience that will help you be a success:
For this role we're looking for:
* Previous experience within a customer service or hospitality environment is essential.
* Exceptional organisational skills, with the ability to multitask.
* A love of whisky is preferred.
* Driving Licence is essential.
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!
Why join us:
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family-friendly policies.
Our application process:
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Our team read each and every application, therefore you'll hear back from us in due course.
Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.
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