Description Department Overview The Museum is part of the Public and Stakeholder Engagement (PSE) team which sits in the Stakeholder and Media Engagement Division. The team delivers works across a range of functions all designed to build trust and confidence among our external stakeholders. These include a public outreach programme, stakeholder relations, a public enquiries function, and our work with schools. Job description The Bank of England Museum represents both the Bank’s history and our work today. It plays a key role in helping to promote understanding of the Bank’s role and the wider economy, alongside global economic history. The Museum welcomes a broad range of visitors every year and our exhibitions and events programme is crafted to provide content that reflects visitor interests and needs. The role holder will play a key role in ensuring that visitors have a safe and enjoyable experience when visiting the Museum. The Museum Receptionist will form part of the Museum’s front of house team, which runs the Museum on a day-to-day basis, interacting with visitors and providing educational activities for school groups and families. Specific responsibilities will include: Opening and closing the Museum and ensuring safety and building security (in conjunction with the Security team) Providing assistance and information for visitors about the Bank of England Museum Providing visitors with relevant materials e.g. tour guides and activity sheets for children Providing assistance to visitors who may have additional access requirements Providing administrative support for school and visitor bookings Completing regular maintenance checks and reporting/logging any faults Liaising with the Security team to ensure the safety and security of staff and visitors Overseeing health and safety protocols, and escalating any issues to the Museum Operations Manager Supporting the wider events programme e.g. school visits and late opening Support other teams within PSE where needed Role Requirements Minimum (Essential) Criteria Experience of using MS Office e.g. Word, Outlook and Excel The ability to manage own workload Demonstrable knowledge of health and safety protocols in a public space Strong communication skills and an ability to engage with a wide range of people Excellent time management skills Desirable Criteria Experience of working in a public-facing role, especially in a visitor attraction/cultural institution Experience of supporting public event programmes The Bank of England Museum is open weekdays between 10am and 5pm, on the third Thursday of every month the Museum is open until 8pm and the role holder would be expected to support some of these late openings. Due to the operational duties involved in this role the position will be based on-site at the Bank of England Museum. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. This role offers a salary of circa £26,340-£27,000 (FTE). In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on Tuesday 26th November 2024. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.