We are seeking an enthusiastic and proactive IT AV Junior Systems Technician to join our clients award winning team. This role offers an excellent opportunity for someone looking to grow their career in AV. The successful candidate will work alongside a senior AV Technician, who will primarily handle the events on our client floor. The junior role will involve shadowing the senior technician during events to learn how they are managed. The primary responsibility of this role is to ensure the smooth operation of 56 meeting rooms within our building, with a particular focus on the main client area. Main responsibilities Client floor and Meeting Rooms ▪ Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations within all meeting rooms. ▪ Have a user experience lens to everything, ensuring the technology is simple and seamless to use, be it for internal customers, clients or other. ▪ Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure. Proactively reporting issues to the relevant team(s). ▪ Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs. ▪ Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals. ▪ Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Ensuring issues are logged in ServiceNow ▪ Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. ▪ Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. ▪ Identify, inform, and escalate any patterns or trends of calls in a timely manner to the IT Systems Lead, Service Management team and/or Change and Adoption team. ▪ Build solid and authentic relationships with vendors who support our hardware. ▪ Stay up to date with tools and techniques to support the AV/VC experience within the firm working closely with the senior AV/VC Systems Technician for guidance and suitability ▪ Work collaboratively with the Change and Adoption team to ensure the firm is confident in how to use the technology used within the firm, to support self-sufficiency. ▪ Maintain an inventory of meeting room equipment, supplies and vendor information Auditorium / Events Support ▪ Initially shadow the senior AV Technician during events to learn how they are managed and gain hands-on experience. ▪ Develop the necessary skills to maintain and support event equipment, such as microphones, projector equipment and Zoom. ▪ Become a natural in being able to edit videos to support the events team that maybe recording a session, ensuring a timely turn around. ▪ Learn and develop your skills in Zoom, taking the firm from a basic understanding to a more complex yet beneficial feature rich experience. ▪ Over time become the point person for events, working closely with the team to ensure their smooth running, with positive and complimentary feedback. Experience of supporting/troubleshooting Windows 10, Windows 11 and Apple Mac devices. ▪ Familiarity with help desk software (such as ServiceNow). ▪ Previous experience in a similar role is a plus but not required. ▪ Enthusiastic about AV and eager to progress in their career. ▪ Experience of AVMI / Video Conferencing. What's on offer Competitive salary Bonus scheme Training and support Incredible working location and offices Extensive benefits package